First, try restarting your game client if your VP purchase did not get updated on your account after you made the purchase. If the problem persists, please send us a ticket with the information below.

 • How to send a ticket in-game

 Menu > Service Center > 1:1 Inquiry > Payment

 Fill out the form and provide the following information:

 - Account Nickname (IGN)

 - Server

 - Exact/Approximate date and time of transaction

 - Transaction amount

 - Screenshot of Transaction Receipt (contains details of the made purchase, cover/blur any personal information)

 - Screenshot of the account's current VP balance