There are many possible reasons as to why the game cannot be updated or installed like corrupted files or system caches. You can resolve most of these issues by following the basic troubleshooting steps provided by Steam through the link below:https://support.steampowered.com/kb_article.php?ref=2274-IFLV-5334Also, the game is currently available for North/South America. Players in other regions who are interested in downloading the game will not be able to do so until its scheduled release: early June for Europe/MENA and Asia/OCE.
As it is a universal language, English is preferred when communicating with our Game Support team. This, however, will not deter us from providing assistance to Chasers uncomfortable with the language.We'll do our best - with the help of available tools - to communicate effectively.