GrandChase Official Facebook
How do I register coupons?
To register coupons, you’ll need to be in the game’s main screen after logging in. Once there, tap the Settings icon – the gear on the upper right corner of the screen – then go to Account Info.Once there, tap the [?] and enter the coupon number. You can then tap Claim to acquire the Rewards.
(AOS) I want to refund/cancel my payment
If you want to refund/cancel your In App Purchases, please fill out the following and send us a ticket.■ Inquiry Form1. Store: Google Play Store2. Billing account information: (Google Play Store - Google Account)3. Game Membership No. (15 digits):4. Nickname:5. Date of purchase:6. Amount paid:7. Request: Cancel Payment■ How to send a ticketMain Screen > Game Settings (Gear) at the top right> Account Information> Customer Center > 1: 1 Inquiry■ How to check the Game membership No.* How to check i
(AOS) I have not received my purchased item (Gems)
First, please accept our apologies for the inconvenience. If you did not receive the purchased item (including Gems), please send us a ticket with the information below. We will work as quickly as possible to help you and resolve the issue as soon as we can.■ Inquiry Form1. Store: Google Play Store2. Billing account information: (Google Play Store - Google Account)3. Game Membership No. (15 digits):4. Nickname:5. Date of purchase:6. Amount paid:7. Request: Item Not Received■ How to send a ticket
I cannot access / run the game.
This issue can be caused by the lack of available Memory(RAM), crashes of applications installed in the device, or missing files that occurred during the update.Please read below and follow the steps to resolve the issue.■ If your game is not running properly:  1. Clear your cache and cookies. Delete all the unnecessary applications as well. 2. Ensure both the Game App and device OS software are up to date.  - Please try to check the app version in the App Store. 3. Check your WIFI and/or Mobile
Where can I find my game membership No.?
Please refer to the following information for how to view the game membership number.- How to find Game membership numberMain screen → Touch upper left profile (Account Info) → Check bottom Game membership No. (15 digits)