First, please accept our apologies for the inconvenience. If you did not receive the purchased item (including Gems), please send us a ticket with the information below. We will work as quickly as possible to help you and resolve the issue as soon as we can.
■ Inquiry Form
1. Store: Google Play Store
2. Billing account information: (Google Play Store - Google Account)
3. Game Membership No. (15 digits):
5. Date of purchase:
6. Amount paid:
7. Request: Item Not Received
■ How to send a ticket
Main Screen > Game Settings (Gear) at the top right> Account Information> Customer Center > 1: 1 Inquiry
■ How to check the Game membership No.
* How to check it in game:
Game Login → Game Setting (gear) → Account Information → See the Game Membership No. (15 digits) at the bottom
* You can check your Membership No. at Menu > Account at the Google Play Store also.