GrandChase North America FAQ - English BILLING
(iOS) I want to cancel my payment

If you want to cancel your payment within the game or refund your purchase, please fill out the following information and send us a ticket.

Please note that any refund, payment cancellation, etc., filed in an open market store may result in a sanction such as a login restriction, account bans, etc.

■ Inquiry Form

1. Use Store: App Store

2. Game membership number (15 digits):

3. Nickname:

4. Payment date:

5. Payment amount:

6. Request: Cancel payment

7. Screen shot of iTunes payment details with order number attached (required)

■ How to send a ticket

Main Screen > Game Settings (Gear) at the top right> Account Information> Customer Center > 1: 1 Inquiry

[How to check your payment history]

1. Open PC iTunes → Account → Login → View My Account

2. Account Information → Purchase History / See all

3. Purchase History → Set Date in search option

4. Click [More] and [Order ID] on the right side of the payment item

5. Take a screenshot including DATE, ORDER ID, Purchased Items, and the Payment amount and attach the screenshot upon sending a ticket.


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