This issue may be due to a lack of available memory (RAM), installed application crashes, and/or missing files that can occur during game update.

For possible resolution, please read and follow the steps below:

■ If your game is not running properly: 

 1. Clear your cache and cookies. Delete all the unnecessary applications as well.

 2. Ensure both the Game App and device OS software are up to date.

  - Please try to check the app version in the App Store.

 3. Check your WIFI and/or Mobile network connection and make sure it is stable.

 4. If the issue is related to lag/freezing, please adjust the graphics quality by lowering the graphic options or turning it off completely. You can find these settings at:

  ▶ Main Screen> Touch the Top right [Gear] Icon > Settings

If the problem still persists even after performing the steps above, please reinstall the game while connected to a stable network.

■ Re-install the GrandChase

1. Device Setting > Apps > GrandChase > Delete Cache/Data > Uninstall

2. Open the App Store and install from the game page.

※ Steps may vary per device.

※ Please feel free to send us a ticket if you still cannot access the game. Rest assured, we will resolve your problem as soon as possible.