I have not receive my purchased item(Gems) (AOS)
Firstly, Please accept our apologies for the inconvenience.If you did not receive the purchased item(including Gems), please send us a ticket with the information below.We will be your helping hand and resolve the issue as soon as humanly possible.■ Inquiry Form 1) Store: Google Play Store 2) Billing Account Information: (Google Play Store - Google Account) 3) Game Membership No. (15 digits): 4) Nickname: 5) Date of purchase: 6) Amount paid: 7) Request: (Provide Items / Cancel the In-App
I cannot access / run games.
This issue can be caused by the lack of avaialble Memory(RAM), Crashes of applications installed in the device, or missing files during the update.Please read below and follow the steps to resolve the issue.■ If your game is not running properly, 1. Clear cache and cookies. Delete all the Unnecessary Applications as well. 2. Ensure your Game App version and device OS software is updated to date. - Please try to check the app version in the App Store. 3. Check your WIFI and/or Mobile network co
What are the minimum device specifications for play?
Minimum specifications requirement for Grand Chase are as below. - OS: Galaxy Note 2 / Devices supporting Android 4.1 or above※ Please understand that devices with Android 4.1 or lower might not be able to run the GrandChase-Dimensional Chaser - Memory: 2GB or higher※ If the memory of the mobile device is less than 2GB, game play may not be smooth.※ Please understand that devices with lesser than 2GM memory might not be able to run the GrandChase-Dimensional Chaser smoothly.
I want to cancel my payment (AOS)
If you want to refund/cancel your In App Purchases, please fill out the following and send us a ticket.■ Inquiry Form 1) Store: Google Play Store 2) Billing account information: (Google Play Store - Google Account) 3) Game Membership No. (15 digits): 4) Nickname: 5) Date of purchase: 6) Amount paid: 7) Request: Cancel the In-App Purchase■ How to send a ticket Main Screen > Game Settings (Gear) at the top right> Account Information> Customer Center > 1: 1 Inquiry■ How to check the Gam
Kapasitas memori penuh saat install / update.
Mohon diperhatikan bahwa aplikasi harus dipasang pada storage memori internal. Oleh karena itu, meskipun terlihat ada ruang yang cukup pada perangkat, instalasi mungkin terhenti.Mohon ikuti langkah berikut dan download ulang game untuk menyelesaikan isu ini.■ Hapus data cache pada ponsel anda:* Aplikasi: Pilih Penyimpanan Internal > Storage > Data dalam cache > Hapus* Internet: Browser > Tap menu di pojok kanan atas > Setelan > Privasi > Hapus Data Browsing > Hapus Data■ Hapus Aplikasi tidak ter