GrandChase - Dimensional Chaser FAQ - English BILLING
I have not receive my purchased item(Gems) (AOS)

Firstly, Please accept our apologies for the inconvenience.

If you did not receive the purchased item(including Gems), please send us a ticket with the information below.

We will be your helping hand and resolve the issue as soon as humanly possible.


■ Inquiry Form

1) Store: Google Play Store

2) Billing Account Information: (Google Play Store - Google Account)

3) Game Membership No. (15 digits):

4) Nickname:

5) Date of purchase:

6) Amount paid:

7) Request: (Provide Items / Cancel the In-App Purchase)


■ How to send a ticket

  Main Screen > Game Settings (Gear) at the top right> Account Information> Customer Center

> 1: 1 Inquiry


■ How to check the Game membership No.

 * How to check it in game: 

  Game Login → Game Setting (gear) → Account Information

→ See the Game Membership No. (15 digits) at the bottom

 * You can check your Membership No. at Menu > Account at the Google Play Store also.

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