Firstly, Please accept our apologies for the inconvenience.
If you did not receive the purchased item(including Gems), please send us a ticket with the information below.
We will be your helping hand and resolve the issue as soon as humanly possible.
■ Inquiry Form
1) Store: Google Play Store
2) Billing Account Information: (Google Play Store - Google Account)
3) Game Membership No. (15 digits):
5) Date of purchase:
6) Amount paid:
7) Request: (Provide Items / Cancel the In-App Purchase)
■ How to send a ticket
Main Screen > Game Settings (Gear) at the top right> Account Information> Customer Center
> 1: 1 Inquiry
■ How to check the Game membership No.
* How to check it in game:
Game Login → Game Setting (gear) → Account Information
→ See the Game Membership No. (15 digits) at the bottom
* You can check your Membership No. at Menu > Account at the Google Play Store also.