Firstly, Please accept our apologies for the inconvenience.

If you did not receive the purchased item(including Gems), please send us a ticket with the information below

We will be your helping hand and resolve the issue as soon as humanly possible.

■ Inquiry Form

1) Store: Apple App Store

2) Game Membership No. (15 digits):

3) Nickname:

4) Date of purchase:

5) Amount paid:

6) Request: (Provide the Item/ Cancel the In-App Purchase)

7) Screen shot of iTunes payment details with order number attached (required)

■ How to contact 1: 1

 Main> Top right Game Settings (Gear)> Account Information> Customer Center> 1: 1 Inquiry

[How to check your payment history]

1. Open PC iTunes → Account → Login → View My Account

2. Account Information → Purchase History / See all

3. Purchase History → Set Date in search option

4. Click [More] and [Order ID] on the right side of the payment item

5. Take a screenshot including DATE, ORDER ID, Purchased Items, and the Payment amount and attach the screenshot upon sending a ticket.