Firstly, Please accept our apologies for the inconvenience.
If you did not receive the purchased item(including Gems), please send us a ticket with the information below
We will be your helping hand and resolve the issue as soon as humanly possible.
■ Inquiry Form
1) Store: Apple App Store
2) Game Membership No. (15 digits):
4) Date of purchase:
5) Amount paid:
6) Request: (Provide the Item/ Cancel the In-App Purchase)
7) Screen shot of iTunes payment details with order number attached (required)
■ How to contact 1: 1
Main> Top right Game Settings (Gear)> Account Information> Customer Center> 1: 1 Inquiry
[How to check your payment history]
1. Open PC iTunes → Account → Login → View My Account
2. Account Information → Purchase History / See all
3. Purchase History → Set Date in search option
4. Click [More] and [Order ID] on the right side of the payment item
5. Take a screenshot including DATE, ORDER ID, Purchased Items, and the Payment amount and attach the screenshot upon sending a ticket.