We know you missed all of our GrandChase members and we hear you loud and clear! You can check in-game for currently available characters. Do not worry as more are coming soon, so stay tuned for updates!
Please take screenshots and videos of the incident(s). You can submit your report(s) by following the steps below: Menu > Service Center > 1: 1 Inquiry > Bug Report - Fill out the form (Please also provide the player’s information and the screenshot and/or video evidence(s) against the reported player). - Once done, click on the “Submit” button.
There are many possible reasons for any game client issues that you may encounter. You can resolve most of these issues by following the basic troubleshooting steps provided by Steam in the link below:https://support.steampowered.com/kb_article.php?ref=2274-IFLV-5334
As it is a universal language, English is preferred when communicating with our Game Support team. This, however, will not deter us from providing assistance to Chasers uncomfortable with the language. We'll do our best - with the help of available tools - to communicate effectively.