I've played this game before, where are the other characters?
We know you missed all of our GrandChase members and we hear you loud and clear! You can check in-game for currently available characters. Do not worry as more are coming soon, so stay tuned for updates!
Game client issues (crashing, disconnection, error message during startup, not updating, etc.)
There are many possible reasons for any game client issues that you may encounter. You can resolve most of these issues by following the basic troubleshooting steps provided by Steam in the link below:https://support.steampowered.com/kb_article.php?ref=2274-IFLV-5334
How can I report another player who is using cheats/hacks or exploiting bugs?
Please take screenshots and videos of the incident(s).  You can submit your report(s) by following the steps below: Menu > Service Center > 1: 1 Inquiry > Bug Report  - Fill out the form (Please also provide the player’s information and the screenshot and/or video evidence(s) against the reported player). - Once done, click on the “Submit” button.
How can I provide feedback or suggestions?
You can submit your feedback and suggestions by following the steps below: Menu > Service Center > 1: 1 Inquiry > Suggestions  - Fill out the form - Once done, click on the “Submit” button
Language Support for GrandChase Classic players
As it is a universal language, English is preferred when communicating with our Game Support team. This, however, will not deter us from providing assistance to Chasers uncomfortable with the language. We'll do our best - with the help of available tools - to communicate effectively.