I'm encountering some issues with the Game Client. (Disconnect, Error message, cannot update, etc.)
There may be various issues with the game client.We recommend that you first try the diagnosis provided by the Steam in the link below.https://support.steampowered.com/kb_article.php?ref=2274-IFLV-5334
I get a pop-up window that says that a hack program has been detected.
[Hack Program has been detected. Game will be terminated.] Message is an error message that pops up when a third-party program use has been detected by the GrandChase or due to unstable network connection.Please check if any programs such as AlYac, Avast, and/or other security related programs running in the background that may cause some interference with the game. We strongly recommend that you run the game without other external programs.
I would like an item restored
Players who have reported for falsely sold/dismantled items within 1 week of such actions may have their items restored. Players will only be able to request for Item Restoration 1 time per 1 year. (Restoring multiple items may not be available depending on the situation.)Please see the below for items not available for restoration. - Items that cannot be restoredItems related to Reinforcement Stones (Reinforce, Alchemy, Extract)Items related to Coordi (Fusion, Transmute, Unregister)Items relate
My client keeps crashing
If client crashing issue consistently appears, try sending us a support ticket with a 'Dump File (.mdmp)'.We can analyze the file to find the root of the problem to assist you in solving the issue.The file can be found in the directory below.1. Move to the directory: 'Steam\steamapps\common\GrandChase' folder.2. Find 'grandchase_~~~.mdmp' file.3. Attach the file in the ticket by pressing 'Select File' to attach the file before pressing 'Submit'.
I disconnect during gameplay
Disconnects during gameplay may have been caused by PC or network environment in which the gameplay occurs. We would strongly recommend players to send us their PC spec so that we may find possible solutions for the player.* Even if the player is using a high-end PC, certain Graphics Card or OS may cause some problems to occur. We strongly recommend players to advise us on the exact spec of the PC so that we may look into the issue at hand.We also ask that players send us the log file found in t
