If client crashing issue consistently appears, try sending us a support ticket with a 'Dump File (.mdmp)'.

We can analyze the file to find the root of the problem to assist you in solving the issue.

The file can be found in the directory below.

1. Move to the directory: 'Steam\steamapps\common\GrandChase' folder.

2. Find 'grandchase_~~~.mdmp' file.

3. Attach the file in the ticket by pressing 'Select File' to attach the file before pressing 'Submit'.